Refund Policy
Effective Date: 01.05.2026
Provider: 2Way OU, doing business as Groovl
Website: https://www.groovl.com
1. Overview
This Refund Policy explains when Groovl may provide a refund for purchased Credits.
All purchases are final and non-refundable, except as expressly stated in this Refund Policy.
By purchasing Credits or requesting a refund, you agree to this Refund Policy.
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2. First Purchase Refund
Groovl may provide a refund only for your first Credit purchase and only if all of the following conditions are met:
- the refund request is submitted within 14 days after the purchase;
- no Credits from that purchase have been used, spent, deducted, or consumed;
- no SMS Kit has been purchased, renewed, activated, or delivered using those Credits;
- no paid Groovl functionality has been used with those Credits;
- your account has not violated the Terms of Service, AML Policy, Acceptable Use rules, or any other Groovl requirement.
If any Credits from the first purchase have been used, that purchase is not eligible for a refund.
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3. Non-Refundable Items
Groovl does not provide refunds, credits, exchanges, replacements, restorations, or compensation for:
- used or partially used Credits;
- expired Credits;
- SMS Kit purchases or renewals;
- expired, deleted, unavailable, or lost SMS Kits;
- SMS delivery, receiving, sending, routing, or storage failures;
- service interruptions or technical limitations;
- account suspension or termination caused by violations;
- customer error;
- changes in prices, discounts, promotions, Credit packages, SMS Kit conditions, SMS limits, Premium eligibility, or available functionality.
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4. Payment and AML Review
Incorrect, incomplete, expired, suspicious, high-risk, or otherwise irregular payments may be delayed, rejected, held, returned, or require additional verification under the Groovl AML Policy.
Any approved refund or returned payment may be reduced by blockchain fees, network fees, bank fees, payment processor fees, chargeback costs, risk-review costs, or other transaction-related costs.
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5. How to Request a Refund
Refund requests must be submitted through the Support page available inside your Groovl account.
Groovl may request additional information, payment details, transaction information, KYC, or other verification before reviewing or approving a refund request.
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6. Changes to This Policy
Groovl may update this Refund Policy from time to time.
The updated policy will be published on Groovl.com or made available inside your Groovl account.
Your continued use of Groovl after the updated policy becomes available means that you accept the updated policy.