Terms of Service
Effective Date: 01.05.2026
Provider: 2Way OU, doing business as Groovl
Website: https://www.groovl.com
1. Overview
These Terms of Service govern your access to and use of Groovl.com, operated by 2Way OU and referred to in these Terms as “Groovl.”
Groovl is a service designed to enable SMS receiving and SMS sending online.
Groovl does not provide voice calling, mobile data, internet access, emergency calling, or any telecommunications service outside the SMS functionality described on Groovl.com.
By creating an account, you agree to these Terms.
If you do not agree to these Terms, you must not use Groovl.
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2. Your Account
Your Groovl account is personal to you.
You are responsible for keeping your login credentials secure and confidential.
You may not sell, rent, share, transfer, sublicense, or otherwise provide access to your account, SMS Kit, Credits, or any Groovl functionality to any third party.
You are responsible for all activity that occurs through your account.
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3. Credits
To pay for Groovl services, you purchase Credits.
Credits are added to your Groovl account balance after your payment is confirmed.
Credits represent an internal service balance that can be used only within Groovl.
Credits are not money, electronic money, currency, cryptocurrency, stored value, a payment instrument, or a financial product.
Credits have no value outside Groovl and cannot be converted into cash, cryptocurrency, or any currency.
Credits cannot be withdrawn, exchanged, transferred to another account, or used outside Groovl.
Purchased Credits are valid for six months from the date they are added to your Groovl account balance.
Expired Credits are automatically removed from your account balance and cannot be restored, refunded, transferred, exchanged, or recovered.
When you purchase new Credits, the expiration date of your remaining balance is extended to match the expiration date of the newly purchased Credits.
Credits in accounts with active Premium Status do not expire while Premium Status remains active.
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4. Premium Status
Your account may receive Premium Status after a single purchase of 1,000 Credits.
To maintain Premium Status, each subsequent Credit purchase must be for at least 1,000 Credits.
While Premium Status remains active, Credits in your account do not expire.
Premium Status does not waive your obligation to follow these Terms, KYC requirements, acceptable use rules, SMS limits, payment rules, or any other Groovl requirements.
Groovl may change Premium Status eligibility, benefits, or availability for future purchases.
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5. SMS Kits
Within Groovl, you may purchase an SMS Kit.
An SMS Kit is a service package that includes the rental and maintenance of equipment or infrastructure used to support SMS functionality for a mobile number.
An SMS Kit is intended to support SMS receiving and, where approved, SMS sending, subject to technical availability.
An SMS Kit does not include the sale, assignment, registration, transfer, or legal control of any phone number.
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6. Phone Numbers
Groovl does not sell, assign, register, transfer, or provide ownership rights in phone numbers.
Any phone number used with an SMS Kit must be owned or lawfully controlled by you or by the applicable end user.
You may also provide a phone number of your choice for use with an SMS Kit. In this case, you are responsible for ensuring that the number has active roaming in Estonia. You may submit the LPA link and valid PIN to Groovl through the designated form.
By using an SMS Kit, you authorize Groovl to support the technical operation of that number for SMS receiving and, where approved, SMS sending.
Groovl may provide general information to help you obtain or maintain a phone number for use with an SMS Kit. This information may be based on public sources, partner programs, operator arrangements, or other available sources.
Such support does not make Groovl the owner, seller, registrar, provider, or legal controller of the phone number.
You are responsible for maintaining your rights to any phone number used with an SMS Kit and for ensuring that your use of that number is lawful.
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7. SMS Kit Delivery, Renewal, and Expiration
SMS Kits are delivered automatically through Groovl.
The term, price, features, limitations, and purchase conditions of each SMS Kit are shown on Groovl.com or inside your Groovl account.
The information shown at the time of purchase is the final individual offer for that SMS Kit.
If auto-renewal is enabled and your balance has enough Credits, your SMS Kit renews for another operating period. The renewal cost is deducted from your balance.
You are responsible for maintaining a sufficient Credit balance to cover SMS Kit renewals.
Groovl may send reminders about upcoming SMS Kit renewals if you have not disabled news and update notifications in your account settings.
These reminders are provided for convenience only. Failure to receive a reminder does not waive your responsibility to maintain a sufficient Credit balance or prevent SMS Kit expiration.
If your account balance is not sufficient to cover the renewal cost, the SMS Kit will expire and will be deleted from your account.
If you no longer wish to use an SMS Kit, you may delete it from your Groovl account at any time.
An SMS Kit may be renewed only while it remains active and available in your Groovl account.
An expired or deleted SMS Kit cannot be restored, renewed, replaced, refunded, or recovered.
When an SMS Kit expires, is deleted, or is otherwise lost, all services and functionality associated with that SMS Kit also end, including any related number support, SMS receiving, and SMS sending.
When an SMS Kit expires, is deleted, or is otherwise lost, the message history associated with that SMS Kit, including all received and sent SMS records, may be permanently lost and cannot be restored.
You may turn off auto-renewal or cancel your operating plan. This does not entitle you to a refund for the current paid period. After delivery, an SMS Kit cannot be returned, exchanged, or replaced unless Groovl confirms a functional issue.
Any claim related to an SMS Kit can be reviewed only while the SMS Kit remains active, available, and not deleted from your Groovl account. If the SMS Kit has expired, been deleted, or is otherwise unavailable, Groovl may be unable to verify the issue, provide a remedy, or consider the claim.
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8. Prices, Discounts, and Promotions
Prices, discounts, promotions, Credit packages, SMS Kit terms, service conditions, and available features are shown on Groovl.com or inside your Groovl account.
The information shown at the time of purchase is final and binding.
Groovl may change prices, discounts, promotions, SMS Kit conditions, Credit packages, service limits, and available functionality at any time.
Changes do not create any right to a refund, compensation, price adjustment, restoration of expired Credits, or restoration of an expired or deleted SMS Kit.
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9. KYC and Verification
Groovl may request KYC, identity verification, usage details, supporting documents, or other information from you at any time.
KYC may be required to enable or continue SMS sending, verify lawful use, prevent abuse, protect service stability, comply with legal or operator requirements, or reduce service risk.
If you fail to complete KYC, refuse to provide requested information, or provide false, misleading, incomplete, or unverifiable information, Groovl may refuse, restrict, suspend, or terminate any Groovl functionality.
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10. Acceptable Use
Groovl may be used only for lawful and personal purposes.
Commercial use of Groovl is not permitted unless expressly approved by Groovl in writing.
You may not use Groovl for any illegal, abusive, misleading, deceptive, harmful, fraudulent, unauthorized, or prohibited purpose.
For purposes of these Terms, illegal use includes any use considered unlawful under the laws of the Republic of Estonia or by Estonian law enforcement authorities.
You are responsible for ensuring that your use of Groovl complies with all applicable laws, regulations, operator rules, third-party terms, and these Terms.
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11. SMS Receiving and Sending
Groovl provides SMS receiving and, where approved, SMS sending functionality.
SMS receiving and sending depend on mobile operators, routing conditions, number status, technical availability, regulatory restrictions, third-party platforms, anti-spam systems, sender behavior, recipient systems, and other factors outside Groovl’s control.
Groovl does not guarantee that any SMS will be received, sent, delivered, displayed, stored, accepted by a third-party service, or delivered on time.
SMS sending is not enabled by default. It is available only after successful KYC review and only if Groovl determines that the requested use is lawful, personal, technically supported, and acceptable.
Unless otherwise stated by Groovl, SMS sending is limited to no more than one message per 120 seconds.
For messages using the standard English alphabet, one SMS may contain up to 153 characters.
If a message contains Unicode characters, including non-Latin characters, emojis, or special symbols, one SMS may contain up to 67 characters.
Longer messages may be split, rejected, delayed, billed differently, or not delivered.
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12. Prohibited Uses
The examples below are provided for clarity and are not exhaustive. Groovl may treat any unlawful, abusive, misleading, deceptive, harmful, fraudulent, unauthorized, or otherwise inappropriate use as a violation of these Terms, even if it is not specifically listed below.
You may not use Groovl, directly or indirectly, to:
- violate any law, regulation, court order, or government requirement;
- mislead, deceive, impersonate, or defraud any person or organization;
- send spam, unsolicited messages, bulk messages, promotional messages, or commercial advertising;
- harass, threaten, abuse, intimidate, or harm any person;
- send false, misleading, fraudulent, unlawful, or harmful content;
- bypass, abuse, or interfere with phone verification systems, online services, apps, marketplaces, financial services, or social networks;
- create fake identities, fake accounts, or misleading registrations;
- collect, harvest, verify, or validate personal information, phone numbers, accounts, or user data without authorization;
- infringe privacy rights, intellectual property rights, publicity rights, or other rights of any person or organization;
- send malware, phishing links, harmful URLs, or content designed to compromise security;
- interfere with, disrupt, overload, or damage Groovl systems, partner networks, mobile operators, or third-party infrastructure;
- engage in any activity that may expose Groovl, its partners, mobile operators, or other users to liability, penalties, sanctions, complaints, or reputational harm.
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13. Violations
Any violation of these Terms may result in immediate action by Groovl.
This action may include suspension or termination of SMS sending, SMS receiving, SMS Kits, account access, or all services.
A violation may also result in the loss of any remaining Credit balance, refusal of future service, and recovery of any damages, losses, penalties, liabilities, costs, or expenses caused by the violation.
Groovl may take action without prior notice if it believes immediate action is necessary to protect Groovl, the Service, other users, partners, operators, or third-party systems.
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14. Customer Responsibility
You are fully responsible for your use of Groovl and for all activity under your account.
You are responsible for all messages sent or received through your account, the purpose and legality of your use, and your lawful rights to any phone number used with an SMS Kit.
You are also responsible for any claim, complaint, penalty, damage, loss, cost, or liability caused by your use or misuse of Groovl.
Groovl is not responsible for your actions, your message content, your communications with third parties, or any consequences resulting from your use of Groovl.
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15. Support and Claims
Groovl provides support through the Support page available inside your Groovl account.
You may submit one support request at a time. After Groovl responds to your current request, you may submit a new request if further assistance is needed.
Groovl aims to respond to support requests within 48 hours, although responses are often provided sooner.
You are responsible for providing accurate and complete information needed to review any support request, technical issue, payment issue, SMS Kit issue, or other claim.
Support does not create any right beyond those expressly stated in these Terms or any other applicable Groovl policy.
Groovl may refuse, suspend, or limit support if your communication or request is abusive, threatening, offensive, discriminatory, harassing, misleading, incomplete, related to prohibited use or account violations, or likely to expose Groovl, its users, partners, operators, or third-party systems to risk.
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16. No Service Guarantee
Groovl is provided on an “as is” and “as available” basis.
Service availability may depend on mobile operators, equipment, routing, technical conditions, number status, regulatory restrictions, third-party services, and other factors outside Groovl’s control.
Groovl does not guarantee uninterrupted service, error-free operation, SMS delivery, SMS receipt, continued availability of any SMS Kit, continued availability of any phone number, compatibility with any third-party platform, or availability of any specific SMS route.
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17. Changes to These Terms
Groovl may update these Terms from time to time.
Groovl may also change prices, Credit packages, SMS Kit conditions, Premium eligibility, SMS limits, service functionality, technical requirements, and available features.
Updated Terms will be published on Groovl.com or made available inside your Groovl account.
Your continued use of Groovl after the updated Terms become available means that you accept the updated Terms.
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18. Governing Law
These Terms are governed by the laws of the Republic of Estonia.
Any dispute arising out of or relating to these Terms, Groovl, your account, Credits, SMS Kits, or your use of Groovl will be handled by the competent courts of Estonia, unless mandatory applicable law requires otherwise.
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19. Contact
If you have questions about these Terms, please contact Groovl through the Support page available inside your Groovl account or by using the contact information published on Groovl.com.